Clinic Details

Where are you located?

Our address is 3 Argyle Lane, Ascot VIC 3551 and we cater to Greater Bendigo City and surrounding regions.

We are located in a residential property in Bendigo. In our experience, a residential clinic offers more privacy and a sense of comfort for our clients. Parking is available, clients are free to park in the driveway.

When are you open and are after hour appointments available?

We are open Monday to Saturday with a wide range of appointment times, including morning and evening. Sunday and after hours appointments can be arranged with notice.  
Please call (03) 4433 1509 to book an appointment. Please note that all appointments must be booked in advance.

What is your cancellation policy?

As of 1st January 2022, we require more than 48 hours notice to reschedule or cancel a session without incurring any fees. 

A $80 fee will be charged for a reschedule or cancellation with less than 48 hours notice.

A $160 fee will be charged for a reschedule or cancellation with less than 24 hours notice or No-Shows.

 

A late cancelled appointment is a loss to three people

  • The client who is delaying their therapy progress

  • Another client who has been sitting on the waiting list to see the psychologist urgently

  • The psychologist who spent the morning preparing the session


Please be aware, Medicare does not cover cancelled appointments.

What if it's an emergency?

At Eden Psychology, we do not have the resources to offer crisis, emergency, or 24-hour support.

If you or a loved one are having thoughts of self-harm or suicide, experiencing a personal crisis or need someone to talk to right away, please call:

  • Emergency Services (if suicide or self-harm is present) - 000

  • Lifeline (for all Australians) - 13 11 14

  • Mental Health Regional Triage Service - 1300 363 788

  • Suicide Callback Service (if you are experiencing thoughts of self-harm or suicide) - 1300 659 467

  • Kids Helpline (for young people aged between 5 and 25) - 1800 55 1800

  • HeadSpace - 1800 650 890

 

Treatment Details

What is a psychologist?

Psychologists are experts in how the mind works. They have specialist training in human behaviour, having studied the anatomy of the brain, memory, learning, human development and the processes that determine how people think, feel, behave and react.

Psychologists are trained to use psychometric testing and clinical interview to gather information, make diagnoses, as well as plan and implement treatment.

In practice, they work with adults, adolescents, and/or children on an individual, couples, family, or group basis.

A psychologist can help you to:​

  • Develop insight into the effects of your life experiences on your thoughts, emotions and behavior

  • Resolve issues that are adversely impacting on your quality of life

  • Identify and implement changes you may benefit from.

Do I need to see a psychologist?

People attend psychologists to resolve or better manage mental health disorders. However, you don’t have to be in crisis or suffer from a mental health issue to benefit from therapy. Therapy offers opportunities to explore all aspects of your life, from self-development to difficult conditions like depression or anxiety. 


Therapy can help you:

  • Improve relationships

  • Develop skills to assist in reducing stress and managing emotions

  • Improve your self-esteem

  • Increase your assertiveness skills

  • Develop healthy coping strategies 

  • Help you to identify and change old patterns of behaviour

  • Identify and achieve personal goals

What happens at the first session?

The first session is mainly about getting to know you and your concerns, gathering background information, and understanding the reasons you’ve come to therapy and your goals. 
Your psychologist may ask a number of questions about your symptoms and concerns. They may also administer some questionnaires to better understand your issues. This to formulate an understanding about what is happening for you.
By the end of the first session, you and your psychologist will generally have established some shared goals for therapy, and will start to develop a treatment plan.

How long is a session?

Sessions at Eden Psychology are approximately 50 minutes.

How many sessions will I need?

Every person has a different journey through therapy. The number of sessions that will be required is dependent on the nature of your concern and extent of the issues for which you are seeking assistance. 
At Eden Psychology we are committed to ensuring that the intervention provided is specifically tailored to your needs and preferences. 
Your psychologist will discuss this further with you following your initial assessment and make plans to review your progress after a set number of sessions.

 

Fees and Rebates

Cost of Appointments

Our fees are substantially lower than the Australian Psychological Society's recommended fee of $267 per session, reflecting our commitment to providing high-quality, affordable services for the community.

The standard consultation fee at Eden Psychology is $160 for 1 hour* appointments 

 

*your psychologist will use the last 10 minutes of your appointment to write up notes, contact your GP, and score assessments (as necessary).

The fee is payable in full on the day of each appointment.

Do you receive a Medicare or private health insurance rebate when you see a psychologist?

Medicare

We are a registered Medicare provider. If you have a referral from a GP or a psychiatrist for a Medicare Mental Health Care Plan you will be eligible to receive a Medicare rebate of $88.25 per individual session for up to 10 sessions per calendar year.

Click here for further information regarding Medicare ‘Better Access’ Mental Health Care Plans.

Extra support during the COVID-19 pandemic
Extra support is available until 30 June 2022 for people who have a mental health care plan in place. People experiencing severe or enduring mental health impacts from the COVID-19 pandemic can access an extra 10 sessions. Click here for further information.

Private Health

If you have private health insurance that includes psychological counselling as extras cover you may be eligible for a partial rebate. It is recommended that you contact your individual insurance provider for further information about your individual coverage. 

 

NB: It is not possible to claim both private health and Medicare for the one appointment. Most clients choose to utilise their Medicare sessions first then claim through private health for further sessions if needed.

Do I need a referral to see a psychologist?

No, you do not need to have a referral in order to see one of our psychologists. 
However, if you would like to claim a rebate through Medicare you will need a Mental Health Care Plan from your GP. You will need to bring the referral and Mental Health Care Plan to your first appointment.

How do I get a referral?

To receive the medicare rebate you must see a GP, paediatrician, or psychiatrist prior to your first session with the psychologist and obtain a referral. The referral is at the discretion of the GP or psychiatrist and there must be a mental health diagnosis eg. anxiety disorder or depression.

  1. Make an extended appointment with your GP, and ask for a Mental Health Care Plan. During this appointment, speak with your GP about why you would like to consult a psychologist.

  2. Your GP will assess you and your current difficulties, determining whether you are eligible for a Mental Health Care Plan. If you are eligible, they will create the Mental Health Care Plan and provide you with a referral letter to the psychologist of your choice.

  3. Bring your referral letter to the first session, as this is required for you to obtain rebates.

I have a referral addressed to another psychologist, can I use it at Eden Psychology?

Yes, Medicare allows us to accept referrals addressed to other psychologists. Once you have attended your first session, your psychologist will notify your GP that you have commenced treatment.

Do you see clients through other third party organisations?

Yes, we are registered WorkSafe, TAC, and DVA providers. Please click on the links for further information regarding these services.

Does your practice Bulk Bill?

Eden Psychology is a private billing practice. Consultation fees need to be paid in full and the rebate paid to you directly by Medicare.

Does Medicare cover Couples or Family therapy?

Medicare does not provide rebates for couples or family therapy. Referrals under the 'Better Access to Mental Health Care' initiative are for individuals. However, if you have a Mental Health Care Plan and your relationship with a significant other is contributing to your distress, your psychologist can advise whether it is appropriate for you to involve a partner or family member(s) in your session.