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Online Therapy

At Eden Psychology, we understand that this is a challenging and uncertain time for everyone as a result of the Covid-19 pandemic. We remain committed to supporting our community and our clients in accessing our services safely, so that you feel supported throughout this time. 

We are pleased to inform you that we provide Telehealth services in addition to our face-to-face services, ensuring maximum convenience and reducing risk of community transmission. We use Zoom for sessions, due to its high levels of security and stability. For information about using Zoom, please click here for a video demonstration and step by step guide.

Standard fees apply for video appointments. To access telehealth consultations you will need access to a quiet, private space (sometimes in a car can be a good option if no where at home will do). Zoom will work on most devices. i.e. smartphone, laptop, iPad, computer with a camera, and a reliable broadband or 4G connection. Please be aware of your data limits, as video consultations take about 700mb per hour (0.7GB).

Telehealth Services: Text

What is a Telehealth session?

A Telehealth session is a consultation with your psychologist held via a video-conferencing app or over the phone and are conducted much the same as a regular face-to-face session.

Can I get a rebate for a Telehealth session?

Prior to the COVID-19, Medicare rebates were exclusively available to people located in designated remote areas, however, new rules have been developed to provide access to healthcare during this crisis. 
Commencing 13 March 2020 and extending until, 31 December 2021 temporary MBS telehealth items have been made available to help reduce the risk of community transmission of COVID-19 and provide protection for patients and health care providers.

Is online counselling as effective as counselling in person?

Video counselling is an effective, growing form of therapy with many benefits to suit our modern, busy lifestyle. Research indicates that the outcome for clients who have received therapy from an online Psychologist is similar to those having standard therapy in person.
So you can now talk to a psychologist in the comfort of your own home or chosen location. 
Compared to phone consultation, which has been the primary mode for remote therapy access, video counselling has the added benefit of enabling visual facial expression and body language. 
This is an especially helpful option for those with mobility restrictions or people living in rural areas where access to psychology clinics may be limited.

Telehealth Services: FAQ
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